RETURN POLICY

Last updated: February 10, 2025

Thank you for your purchase. We hope you are satisfied with your new equipment. However, if you are not completely satisfied for any reason, you may return it to us for a refund or exchange, subject to the terms below. Because we sell CNC machines and industrial equipment rather than typical consumer goods, this policy includes specific rules for testing, freight, and equipment condition.

RETURNS

All returns must be postmarked/initiated within 60 days of the purchase date. Returned machines must be in good working condition as outlined in the “Product Condition on Return” section below.

TESTING & TRIAL USE

• Customers may power on, connect, and test-run machines to evaluate performance before deciding to keep or return the item.
• The testing period is limited to 10 days. Customers must notify us in writing (email) when testing begins. If no notification is received, the testing period is automatically considered to start from the date of delivery.
• The testing period runs concurrently with, and does not extend, the 60-day return window. Machines must be returned within the return window even if testing was started late.
• Testing must be limited to standard operational checks (power-up, calibration, sample runs) and not extended production use. Machines used beyond the 10-day testing period, or used in ongoing production, may be considered “used” and may affect return eligibility.
• Any consumables used during testing (cutting bits, coolant, material stock, etc.) are the customer’s responsibility and are not refunded.

PRODUCT CONDITION ON RETURN

• Machines must be returned in good working condition, free of damage, excessive wear, or modification beyond normal test use.
• All original accessories, tooling, control units, manuals, and cables included with the machine must be returned.
• Protective coatings or components removed for testing/installation must be reasonably restored where possible (e.g., reapplying panels, disconnecting wiring safely).

FREIGHT & CRATING

• Machinery must be returned using proper industrial crating, palletizing, or the original shipping method used for delivery. Damage from improper return packaging is the customer’s responsibility.
• Customers are responsible for coordinating and paying return freight unless the item is defective or was shipped in error.

CUSTOM & SPECIAL-ORDER EQUIPMENT

Machines that are custom-configured, special-ordered, or built-to-spec are non-returnable and non-cancellable once production has begun, except in cases of manufacturer defect.

RETURN PROCESS

To return an item, please email customer service at info@hypemachinery.com to obtain a Return Merchandise Authorization (RMA) number. All returns require prior written RMA authorization before shipment — equipment returned without authorization may be refused at the dock or subject to additional handling fees.

Once you have your RMA number, securely crate/palletize the item per the Freight & Crating section above, and ship your return to:

HYPEMACHINERY
Attn: Returns
RMA #_____
2148 Washington 26
Othello, WA 99344
United States

Customers are responsible for coordinating and paying return freight unless the item is defective, damaged in transit, or was shipped in error, in which case we will arrange or reimburse return freight.

INSPECTION PERIOD

Report any shipping damage to the carrier and to us within 48 hours of delivery. Performance or defect issues discovered during the testing period should be reported before the 60-day return window closes.

INSTALLATION BEYOND TESTING

Returns are not accepted once a machine has been permanently installed into a production line, wired into fixed facility infrastructure, or serviced by a third-party technician, as this goes beyond reasonable testing and affects resale condition.

REFUNDS

After receiving your return and inspecting the condition of the machine, we will process your return or exchange. Please allow at least 10 business days from receipt of the item to process your refund or exchange. We will notify you by email once your return has been processed.

WARRANTY VS. RETURN DISTINCTION

This policy covers refund/exchange requests within the stated 60-day return window, including issues found during testing. Defects discovered after installation or after the return window has closed are handled under the applicable manufacturer’s warranty, not this return policy.

EXCEPTIONS

For defective or damaged products, please contact us at the details below to arrange a refund, replacement, or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@hypemachinery.com